Senior Virtual Assistant  ·  Douala, Cameroon  ·  Available Worldwide

Liliane
Sylvie
Mpako

Strategic Partner to Demanding Leaders

With 15 years of executive-level administrative expertise, I bring the rigor, discretion, and operational intelligence of a senior in-house assistant — fully remote, fully bilingual, fully dedicated to your success.

Your time is precious. I protect it. Behind every effective leader — flawless organization. From intention to execution, without friction.
Let's Work Together
Liliane Sylvie Mpako — Executive Virtual Assistant

What I Deliver

Services built around
measurable business impact

01 — Executive Management

Calendar & Coordination

You reclaim up to 2 hours daily. Every meeting is prepared, prioritized, and followed by concrete action items. Travel and logistics run without you.

+10h/week recovered

02 — Administration

Organization & Documentation

Structured filing, documents retrievable in 30 seconds, tracking systems that work independently. Your operations become frictionless.

Efficiency ×3

03 — Communication

Bilingual Correspondence

Your French and English communications reflect your standards of excellence — drafting, translation, inbox management, professional representation.

FR / EN · Native level

04 — Finance

Financial Administration

Invoicing handled, payroll verified, reporting clear. You sign with confidence, without reviewing everything twice.

Zero entry errors

05 — Digital

Tools & Workflow Design

I master your digital tools and identify what's wasting your time. Workflows, templates, dashboards — all operational within 48h.

Operational in 48h

06 — Translation & Data

Translation & Specialist Data Entry

Technical or creative transcription, rigorous data entry for digital or AI projects. Delivered with precision, on time, every time.

Documented accuracy

Real-World Evidence

What I have achieved
in real business contexts

Case 01  ·  Sims International DN Ltd  ·  Since 2012

Restructuring the documentary and operational system of a multi-site executive office

Context

An international company operating in Cameroon, with a management team in constant interaction with technical and accounting teams. No handover had been performed by the previous assistant. The documentary system was non-existent; the calendar was managed on paper.

Challenge

Finding any document required 20–45 minutes and multiple people. Exchanges with accounting were untracked. Executive meetings were frequently missed or poorly prepared.

Actions Implemented

Built a centralized filing system by folder and period. Set up a structured digital calendar with alerts and weekly summaries. Standardized correspondence and reporting templates. Direct coordination with accounting via Sage Saari to ensure financial record consistency.

Document retrieval time: −70% 0 missed appointments since 2012 Accounting reporting without double entry 12+ years of operational continuity
Liliane Mpako working at her desk
Liliane Mpako analysing data

Case 02  ·  Aigle Voyages  ·  2006–2008

Full coordination of a high-volume travel agency

Context

A travel agency managing high-volume bookings, with a General Manager frequently in the field and an HR/accounting team to coordinate in parallel. Amadeus and Galileo systems were used daily.

Challenge

The GM was losing several hours per week managing his own reservations and validating payroll. Billing errors were generating recurring client disputes, damaging the agency's reputation.

Actions Implemented

Full management of the GM's calendar and commercial department coordination. Ticketing operations on Amadeus and Galileo. Centralized payroll data entry with direct interface between HR and accounting for cross-validation before each approval.

Client disputes: −80% Payroll validated at D+1 consistently GM freed ~3h/week Amadeus + Galileo certified mastery

Case 03  ·  Rural Investment Credit  ·  2010–2011

Communication bridge between technical and financial departments of a microfinance institution

Context

A microfinance institution with field teams and internal accounting rarely in sync. Projects consistently experienced delays caused by information breakdowns between departments.

Challenge

Financial validations arrived systematically after field deadlines. Information flowed through handwritten notes, causing errors and duplications in project management.

Actions Implemented

Established a standardized communication protocol between departments. Rigorous meeting minutes and action follow-up at each project stage. Managed secretarial duties and external stakeholder relations.

Validation delays eliminated Project traceability: 100% Inter-departmental communication streamlined

03

Key Outcome

"From chaos
to clarity —
in weeks."

Digital Arsenal

Mastered tools,
deployed strategically

Productivity & Office

  • Microsoft Word (Expert)Drafting, templates, mail merge
  • Microsoft Excel (Expert)Dashboards, KPI tracking
  • PowerPointExecutive presentations
  • PublisherCommunication materials
  • CanvaModern visual deliverables

Finance & Accounting

  • Sage SaariData entry, reporting, tracking
  • Sage GescomCommercial management
  • Invoicing / PayrollCoordination & verification

Specialist Systems

  • Amadeus GDSTicketing & reservations
  • Galileo CentralTravel back-office

Languages & Communication

  • French — NativeWriting, translation, transcription
  • English — FluentInternational correspondence
  • Translation FR ↔ ENTechnical & creative

What Sets Me Apart

An approach built on
15 years of real experience

Liliane Mpako — Executive presence Senior Level

01

Operational Rigor

Every assignment is treated as a critical operation. No detail is left to chance — from task tracking to final validation.

02

Absolute Discretion

15 years alongside senior executives have shaped a deep sense of confidentiality. Your data, decisions, and communications are protected.

03

Systems Thinking

I don't see tasks in isolation. I identify structural inefficiencies and propose lasting solutions — not quick fixes.

04

Cultural Fluency

Bilingual, international, multicultural. I integrate naturally into your teams, regardless of geography or industry.

My Working Method — Every engagement follows 5 steps

Listen & diagnose Map priorities Build the systems Execute & report Continuously optimize

Ready to Collaborate

Free your agenda.
I'll handle the rest.

You need a senior virtual assistant who can structure your operations, protect your time, and represent you with excellence in French and English. I'm available for a first conversation — no commitment, just clarity.

mpakolili2@gmail.com +237 699 347 398 Douala, Cameroon  ·  Remote-first  ·  International availability
Get in Touch